BLESSING DANLAMI

Results-Driven Professional in Operations & Customer Service

Minna, NG.

About

Highly resourceful and motivated professional with experience spanning customer service, operations management, and education. Proven ability to leverage strong analytical, creative, and customer-relation skills to achieve organizational goals, drive efficiency, and enhance profitability in fast-paced environments. Committed to proactive problem-solving and sustainable career growth while consistently delivering high-quality service and operational excellence.

Work

Food Concepts Plc (Chicken Republic)

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Shift Manager

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Summary

Led daily store operations, ensuring high efficiency and adherence to service quality standards within a fast-paced retail environment.

Highlights

Supervised daily store operations, consistently achieving high efficiency and maintaining superior service quality standards.

Managed staff schedules, performance evaluations, and shift coordination, optimizing team productivity and workflow.

Ensured strict compliance with company operational standards and food safety regulations, safeguarding brand reputation and operational integrity.

Resolved customer issues professionally and promptly, enhancing customer satisfaction and reinforcing positive brand perception.

OneBank / Sterling Bank

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Wallet Account Agent

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Summary

Facilitated customer onboarding and promoted digital banking solutions, ensuring accurate documentation and compliance with banking procedures.

Highlights

Assisted numerous customers with seamless wallet account registration and onboarding processes, ensuring a smooth user experience.

Actively promoted digital banking solutions to customers, contributing to increased adoption and usage of financial technology services.

Ensured accurate documentation and strict compliance with all banking procedures, significantly minimizing errors and maintaining regulatory standards.

Watchfield Academy

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Chemistry Teacher (Teaching Support Role)

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Summary

Delivered effective chemistry lessons and managed student performance, fostering a disciplined and engaging learning environment for secondary school students.

Highlights

Delivered effective and engaging chemistry lessons to secondary school students, enhancing comprehension of complex scientific concepts.

Prepared comprehensive lesson plans and accurately evaluated student performance, contributing to measurable academic progress.

Maintained a disciplined and engaging learning environment, promoting active student participation and a positive classroom atmosphere.

Education

Ibrahim Badamasi Babangida University, Lapai

Lapai, Niger State, Nigeria
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B.Sc. (Ed) Chemistry

Government Secondary School, Shakwatu

Shakwatu, Niger State, Nigeria
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Senior Secondary School Certificate

Niger Baptist Nursery & Primary School, Minna

Minna, Niger State, Nigeria
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First School Leaving Certificate

Languages

English

Certificates

Certificate of National Service

National Youth Service Corps (NYSC)

Computer Training Certificate

Weblink Computer Institute

Skills

Analytical Skills

Strong analytical skills, Computational skills, Problem-solving, Data analysis.

Microsoft Office Suite

MS Word, MS Excel, Microsoft Office.

Customer Relations

Excellent customer relations, Communication skills, Issue resolution, Customer service.

Operations Management

Store operations, Shift coordination, Process improvement, Compliance management.

Work Ethic & Adaptability

Work under pressure, Minimal supervision, Time management, Deadline-driven performance, Multitasking, High accuracy, Attention to detail, Fast learner, Strong work ethic, Adaptability.

Financial Services

Account registration, Onboarding, Digital banking solutions, Documentation, Banking procedures, Compliance.

Education & Teaching

Chemistry lessons, Lesson planning, Student performance evaluation, Classroom management, Learning environment.